Refund policy
Bamboo provides prepaid API credits. Purchases are generally non-refundable, subject to the exceptions below and any mandatory rights that apply. Effective 14 October 2026.
API usage and promotional credit
Delivered and consumed API usage is generally non-refundable. Free testing, welcome gifts, and promotional credits have no cash refund value. Model outputs can be imperfect; dissatisfaction with an output alone does not establish a payment error.
Unused prepaid balance
Unused credit is generally non-refundable. A change of mind, stopping use, or account closure does not automatically qualify for a refund. Ordinary API credits are for service consumption and are not a withdrawable cash balance. Separate reward programs have their own rules.
Payment and delivery exceptions
Duplicate or incorrect charges, a confirmed payment without the purchased credit being delivered, and refunds required by applicable law will be reviewed. After checking the order, usage, and payment records, Bamboo may correct the balance or arrange an appropriate refund. Nothing in this policy removes mandatory consumer rights.
How to request a review
Use the contact form with the order reference, payment provider, approximate payment time, and a description of the issue. Provide a contact email you can access. Do not send a full card number, security code, password, or API key. Keep the returned request reference. Submission records a request; it does not approve or automatically execute a refund.
Approved exceptions
Where a refund is approved, it is normally sent to the original payment method when the provider permits it. Provider and bank processing times vary. Related account credits must be reconciled so refunded purchases cannot also be spent. Creem refund processing and credit adjustments currently require operator review; this site does not promise automatic refund settlement.